Basic Research
  • 30-Nov-2018 to 29-Jan-2019 (PST)
  • Call Center
  • Salt Lake City, UT, USA
  • Full Time

Title: Outbound Sales Agent 

Reports to: VP, Inside Sales 



An Outbound Sales Agent is responsible for placing outbound calls and effectively selling products and services to new and existing customers.  Outbound Sales Agents are happy, confident and love to speak with clients as they assumptively recommend products that are geared toward helping customers reach their lifestyle goals. Reports to Outbound Sales Mgr.


  • Confidently and effectively sell products and services to new and existing customers
  • Consistently meet/exceed Key Sales Performance Indicators (KPIs)
  • Pass along customer feedback through the appropriate channels
  • Perform basic customer account maintenance activities
  • Meet Quality Assurance requirements
  • Maintain professional standards of appearance, conduct and ethics


  • High School Diploma or equivalent
  • 1 + years of call center or sales experience
  • College degree preferred


  • Sales Proven ability to make assumptive and persuasive sales offers. Must be able to understand a customer's concerns and hesitations and overcome common buying objections
  • Coachable Be receptive to approaching the sales process as demonstrated
  • Basic computer literacy Be able to generally navigate order processing systems as well as Microsoft Office applications
  • Communication Excellent oral communication abilities
  • Intrinsically motivated Must be a self-starter and able to work well both with and without close supervision
  • Professional Has a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • Adaptable Demonstrate the ability to learn new processes and basic order center software (CRM) systems quickly

 Basic Research is a consumer-focused packaged goods company selling health, wellness, and beauty products both direct to consumer and also via major retailers such as Costco, Kohls, Walmart, Ulta, GNC, etc.   We have a 20 year history of stability and profitability with more than 250 employees.   Basic Research provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics in accordance with federal, state, and local requirements

Basic Research
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